Manager Contact:

4608 Randall Parkway

Wilmington, NC 28403

P : 910-901-7231

E :

Maintenance Emergencies:

Platos Lofts at Randall maintains a full-time maintenance staff available to complete routine maintenance requests. For emergency maintenance needs after hours, please call the Emergency Maintenance Number 910-901-7231.

Rent Payment:

  • Payment may be personally submitted in the Community Office via personal check, cashier's check or money order. Under no circumstances will cash be accepted by Platos Lofts at Randall as payment.
  • Monthly rent installments are due on the 1st day of each month, regardless if the first falls upon a weekend or holiday. It is the responsibility of the resident to ensure that the office receives rent payments. Platos Lofts at Randall cannot be responsible for late payments due to any delivery or processing delays. Late fees will not be reversed or waived.
  • A grace period is granted until the 5th of each month. Rent payments made before the 5th will be considered on-time. Payment received after the 5th will incur a late fee of 5% of the balance owed on the account. If the 5th falls on a holiday or other day that the office is closed, it is the responsibility of the resident to ensure that payment is received prior to the day of the closure. ANY unpaid balance will be subject to late fees and be immediately due.
  • Resident will be subject to termination of his/her lease if rent payment is not made by the 14th of the month. A $35.00 fee shall be applied to any check or payment that is returned for non-sufficient funds or fails to clear the issuer's bank in addition to late fees.
  • Parents can also make payments online by logging into tenant portal using the tenants credentials.
  • Check our newest partnership! Time to be smart about your money! With HelloRented, there is no need to worry about an expensive security deposit, simply fill out our application and become a member today. Members pay a small monthly fee (less than the local pizza pie!) and never need to think about it again. Time to go on an awesome Spring Break with the extra cash in your pocket.

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